This guide covers how to configure "Rotting Days" in Terial's CRM. Rotting Days is the number of days an opportunity can sit in a pipeline stage without activity before it's flagged as stale — helping your team stay on top of aging deals.
📽️ Video Tutorial Prefer to watch a video? Watch this short video on how to set up rotting days
What are Rotting Days
Rotting days improve pipeline visibility by surfacing opportunities that have been inactive longer than the configured timeframe.
Step-by-step tutorial for Setting up Rotting Days
Step 1: Navigate to Admin → CRM and select a pipeline you would like to edit and add the rotting days value.
Step 2: Once configured, the opportunity card will appear in red, displaying the number of days it has been in the pipeline.
💡 Note: Any edits to the opportunity will reset the rotting days. However, activity on the attached ticket alone or email correspondence will not affect the rotting days.
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