Terial

Click the 3 dots on the upper right corner of a ticket and select "<b>View History</b>" to see all assignees and status changes for a ticket.

How to view the history of assignees and status changes on a service ticket.

How do I know who worked on or updated a ticket?

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.